Innoquest Diagnostics (Thailand) Co., Ltd. recognizes the importance of protecting personal data and maintains the standards for ensuring the security of personal data in accordance with appropriate and international standards. Therefore, we have developed and disclosed this Privacy Policy to inform the general public associated with the company and to be binding on executives, employees, and external individuals who perform tasks for the company, ensuring that everyone follows, and that the management of all units is responsible for supporting, promoting, and reviewing operations in compliance with policies and laws regarding the protection of personal data. The following are outlined:

1.       Collection of Personal Data

·      We collect your personal data when you provide information to us or request services from us through our website or other channels. For example, scheduling medical tests, appointments for medical services, sample collection services, online transactions, newsletter subscriptions, special assistance requests, and offline transactions such as registering for laboratory tests.

·      We may receive your personal data from third parties, such as network hospitals, businesses in the network, distributors, or our service providers, as well as government agencies.

2.       Types of Personal Data We Collect

The types of personal data we collect from you depend on the situation of data collection and the type of services you request from us. The personal data we collect directly from you or from third parties includes:

·      Identity information such as name, photograph, gender, blood group, date of birth, passport, national ID, or other identifying numbers.

·      Contact information such as address, phone number, email, and Line ID.

·      Payment information such as payment call records, credit/debit card information, and bank account details.

·      Service usage information such as appointment and analysis details, personal information of relatives, and other service-related requirements.

·      Marketing activity participation information such as registration data for activities with us.

·      Statistical information such as the number of patients and website visits.

·      Information from using our website, such as IP address and cookies.

·      Health-related information such as test results from laboratories and diagnoses.

·      Feedback and treatment results provided by you.

Sensitive data such as race, religion, criminal history, etc., will not be collected and used unless required by regulations and laws or with your consent.

3.       Use of Personal Data

We may use your personal data for the following purposes:

·      Providing or delivering our services.

·      Scheduling service appointments, sending news, and recommending company services.

·      Coordinating and transferring information to network hospitals to expedite patient referrals.

·      Confirming patient identities.

·      Sending appointment reminders or offering assistance.

·      Marketing purposes, sales promotions, and customer relationship management.

·      Communication, answering questions, or responding to complaints.

·      Customer satisfaction surveys, market research, and statistical analysis for product and service improvement or the creation of new products and services.

·      Accounting or financial purposes, such as verifying credit card payments, billing, and refund requests.

·      Ensuring security during the use of in-house services.

·      Complying with company rules.

·      Comply with laws, regulations, rules, directives, or any requests from government agencies, such as obeying subpoenas, court orders, or other legally valid requests.

·      Other purposes that support operations in accordance with the above objectives or that have obtained your temporary consent.

4.       Disclosure of Personal Data

We may disclose or transfer your personal data to third parties, either within or outside of Thailand. We will take necessary and appropriate measures or comply with regulations and laws to achieve the purposes specified in this privacy policy. These disclosures may include:

·      Network hospitals, business partners, and business affiliates.

·      Companies within our group, agents, service providers, or partners acting on our behalf, such as IT service providers.

·      Other companies are involved in customer service or meeting customer needs.

·      Banks and payment service providers, such as credit card or debit card companies.

·      Security and safety officers.

·      Immigration and customs authorities.

·      Government agencies, supervisory bodies, and other agencies as permitted by law or as specified.

5.       Links to Third-Party Websites

Our website and mobile applications may contain links to third-party websites. If you follow these links, this Privacy Policy does not apply to those third-party websites. Please note that we cannot be held responsible for the use of your personal data by such third parties as it is beyond our control. Please ensure that you are satisfied with the privacy policy of each website that collects your personal data.

6.       Retention and Security of Personal Data

·      Your personal data will be retained as long as necessary for the purposes described in this privacy policy or under the law or for legal proceedings.

·      We will use technical measures and appropriate management to prevent and maintain the security of your personal data collected by us.

7.       Accessing or Editing Personal Data

You can request access to or request updates and corrections to your personal data, including any other rights as required by applicable data protection laws. For example, you can request a copy of your personal data or ask to suspend the use or disclosure of your personal data. This is applicable if you believe that your personal data has been used beyond the scope of the stated purposes or without your consent.

Requests for access or correction of personal data must be made in writing, accompanied by supporting documents to verify your identity. Please send them by mail to the following address: Email: dpo@innoquest.co.th

8.       Privacy Policy Changes

We may periodically review and modify this privacy policy to align with changes in our services and operations. Your suggestions and feedback, including relevant legal requirements, will be considered in these reviews. The latest policy version will be announced on our website at www.innoquest.co.th to inform you of the guidelines we follow in protecting your personal data.

9.       General Data Protection Regulation (GDPR)

Enabling necessary cookies in your browser allows us to store your preferred settings, providing you with a smoother and more private user experience. Cookies will be stored in your browser, facilitating various functions such as presenting products or services suitable for you when you revisit our website and providing in-depth information about which parts of the website you find most interesting and useful. You can adjust your cookie settings.

10.    Cookie Policy

During your visit to www.innoquest.co.th, information related to your website navigation will be stored in the form of cookies. This cookie policy explains the meaning of cookies, how they work, their purpose, and how to delete cookies for your privacy.

10.1    Cookies are small files that store information and are saved on your computer or communication device when you use our website through the web browser you choose.

10.2    Benefits of Using Cookies

           We use cookies to store the identity of your website visits. This identity allows us to understand your website usage patterns, making it easier to remember your preferences and customize our website to better suit your needs. For your convenience and faster website usage, we may need to involve third parties who use internet protocol addresses (IP addresses) and cookies for analysis, data linkage, and marketing purposes. Cookie Diversity and Functionality

           We use four types of cookies on our website, and the use of these cookies cannot identify your identity.

1).       Necessary Cookies: Essential for the basic functionality of the website, including accessing secure areas. The website may not function properly without these cookies, and they are used by default without the option to disable them.

2).       Analytical Cookies: These cookies help the website understand user behavior, allowing us to improve the user experience by collecting and reporting user usage data.

3).       Marketing Cookies: Used to track visitor behavior on the website for displaying tailored advertisements to individual users. These cookies enhance the effectiveness of advertising for publishers and advertisers for third parties.

4).       Functional / Preference Cookies: Assist the website in recalling the preferences visitors have made and enable the site to provide extra features and content that align with the visitor’s usage.

10.3    External Website Links 

          The Company’s site may feature links to third-party websites or social media platforms, including embedded content or videos from sites like YouTube, Facebook, or LinkedIn, which enable access to content and facilitate interactions with others on social media through the Company’s website. Third parties will establish and manage their own cookies, and the Company has no control over or liability for those cookies. Visitors are encouraged to review and familiarize themselves with the cookie policies or notices from those external sources.

10.4   How to Delete Cookies

           You can delete cookies by following the specific instructions provided by each web browser you use:

o   Chrome

o   Firefox

o   Internet Explorer

o   Safari

o   Safari for iOS

o   Chrome for Android

o   Chrome for iOS

o   Changes to Our Policy

10.5    This cookie policy may be updated as needed to comply with regulations. We recommend checking to ensure you understand the specified terms of change.If you have questions, suggestions, or complaints regarding this privacy policy, please contact us at  dpo@innoquest.co.th